T BODY FITNESS
TERMS OF SERVICE & CLIENT AGREEMENT
Effective Date: January 1, 2024
Welcome to T Body Fitness. These Terms of Service and Client Agreement (“Terms,” “Agreement”) govern your purchase and use of personal training, online fitness coaching, workout programs, nutrition and habit coaching, digital products, subscriptions, memberships, consultations, challenges, and other services offered by T Body Fitness (“T Body Fitness,” “we,” “us,” or “our”).
By purchasing a service, enrolling in a program, creating an account, submitting payment information, electronically accepting these Terms, or using our services, you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agreed to these Terms.
Please read this Agreement carefully before purchasing.
1. SERVICES PROVIDED
T Body Fitness may provide services including, but not limited to:
Online fitness coaching
Customized workout programming
Personal training
Virtual coaching
In-person training
Fitness assessments
Accountability coaching
Habit coaching
Nutrition education
Meal-planning guidance where permitted
Workout programs and challenges
Digital guides and educational materials
Trainerize or other fitness-app access
Messaging and check-ins
Video demonstrations
Progress tracking
Group coaching
Membership or subscription services
VIP or premium coaching packages
Specific services, access, frequency of communication, coaching calls, programming, and other benefits depend on the package purchased.
T Body Fitness may modify, improve, discontinue, or replace certain features of a program when reasonably necessary while making reasonable efforts to provide substantially similar value.
2. CLIENT ACCOUNT INFORMATION
Clients are responsible for providing accurate information when registering, including their:
Name
Email address
Phone number when requested
Billing information
Payment information
Health and fitness information
You are responsible for reviewing your information and notifying T Body Fitness promptly if your information changes or is incorrect.
Duplicate or Incorrect Accounts
Clients may occasionally have duplicate profiles, outdated email addresses, or other account discrepancies.
If you believe you received a purchase confirmation, payment request, subscription notice, program invitation, or other communication that was intended for someone else, you agree to notify T Body Fitness as soon as reasonably possible.
T Body Fitness may correct account information, merge duplicate profiles, move services to the appropriate client profile, or otherwise correct administrative account errors.
An incorrect email address, duplicate client profile, or administrative account error does not by itself establish that a client authorized a purchase.
3. PAYMENT AUTHORIZATION
By purchasing a service from T Body Fitness, you authorize T Body Fitness and its payment processors to charge the payment method you provide for the amount and payment schedule disclosed to you at the time of purchase.
This may include:
One-time purchases
Monthly subscriptions
Recurring coaching payments
Payment plans
Personal training packages
Program fees
Add-on services
Other fees that you have expressly agreed to
Submitting a purchase, clicking a purchase or confirmation button, accepting a payment request, electronically agreeing to a package, or otherwise affirmatively approving a transaction constitutes authorization to process that transaction.
4. SAVED PAYMENT METHODS
When permitted by the payment processor, your payment method may be securely stored for future authorized transactions.
A saved payment method may be used for:
Your active recurring subscription
An agreed payment plan
Training or coaching services you purchase
Charges you have specifically authorized
Other amounts permitted under an existing agreement with you
The existence of a saved payment method alone does not authorize T Body Fitness to make unrelated purchases or charges on your behalf.
Payment card information is generally processed and stored by third-party payment providers rather than directly by T Body Fitness.
5. RECURRING SUBSCRIPTIONS & AUTOMATIC RENEWAL
Some T Body Fitness coaching packages operate as recurring subscriptions.
When you purchase a recurring product, you authorize your payment method to be charged automatically according to the billing frequency shown at checkout until the subscription is canceled in accordance with this Agreement.
Depending upon your selected package, billing may occur:
Monthly
Every four weeks
On another clearly disclosed recurring schedule
You understand that your recurring payment may be processed automatically without requiring you to manually approve each individual renewal.
By enrolling, you authorize these recurring transactions.
6. PRICE CHANGES
T Body Fitness may change pricing for future services.
Existing subscribers will receive reasonable notice before a change affects future recurring billing when required.
A price change will not retroactively alter charges already incurred.
7. BILLING ERRORS & ACCIDENTAL TRANSACTIONS
T Body Fitness takes billing accuracy seriously.
If an administrative, technical, account, or payment-processing error results in an incorrect charge, T Body Fitness may investigate the transaction and, when appropriate:
Void the transaction
Issue a refund
Issue a partial refund
Apply an account credit
Correct the client account
Transfer the purchase to the proper account
Take another reasonable corrective action
Clients agree to contact T Body Fitness promptly after discovering a suspected billing error.
Reporting Billing Concerns
Billing questions should be sent to:
Please include:
Your full name
Email associated with your account
Date of the transaction
Amount of the transaction
A brief explanation of the concern
T Body Fitness may request reasonable additional information needed to investigate the transaction.
Nothing in these Terms is intended to make an unauthorized transaction valid merely because a payment method was previously stored.
8. DISPUTED TRANSACTIONS & CHARGEBACKS
If you believe a charge is incorrect, you are encouraged to contact T Body Fitness first so we have an opportunity to investigate and resolve the matter.
Submitting a chargeback does not automatically terminate an active subscription or coaching agreement unless otherwise required by law or confirmed by T Body Fitness.
T Body Fitness may provide the payment processor with records relevant to a disputed transaction, including:
Purchase records
Subscription records
Electronic acceptance records
Transaction dates
Payment confirmations
Client communications
Login or service-access information
Coaching records
Cancellation requests
Other documentation related to the transaction
T Body Fitness will not knowingly submit false information in connection with a payment dispute.
9. CANCELLATIONS
Recurring coaching services remain active until properly canceled.
Unless a particular package states otherwise, cancellation requests should be made before the next scheduled billing date.
Cancellation stops future renewal charges but does not ordinarily reverse charges for services already purchased or provided.
Clients may contact:
for assistance with cancellations.
If cancellation functionality is available directly within the purchasing platform or app, clients may also use that method.
10. REFUND POLICY
Because coaching services involve professional time, program creation, account setup, communication, digital access, and individualized planning, payments are generally non-refundable once services have begun, except:
When required by law
When T Body Fitness determines that a billing error occurred
When a transaction was not authorized
When a specific product states a different refund policy
When T Body Fitness approves an exception
Failure to participate, complete workouts, check messages, attend coaching calls, or use available services does not automatically entitle a client to a refund.
Results are not guaranteed.
11. MISSED PERSONAL TRAINING SESSIONS
For scheduled personal training appointments, clients should provide at least 24 hours' notice when canceling or rescheduling unless a different policy has been provided for the applicable package.
A session canceled without sufficient notice or missed without notice may be counted as used.
Exceptions may be made at T Body Fitness's discretion for emergencies or extraordinary circumstances.
Repeated cancellations may result in modification or termination of the training relationship.
12. COACHING COMMUNICATION
Response times may vary based on the client's coaching level.
“Unlimited messaging,” when included in a package, means clients may send messages without a predetermined numerical message limit. It does not guarantee:
Immediate responses
24-hour availability
Emergency assistance
Medical assistance
Responses during every evening, weekend, holiday, vacation, or personal absence
T Body Fitness will make reasonable efforts to respond within the expectations established for the client's coaching package.
13. FITNESS & HEALTH ACKNOWLEDGMENT
You understand that physical activity involves inherent risks.
These risks may include, among other things:
Muscle soreness
Strains
Sprains
Falls
Dizziness
Fainting
Cardiovascular complications
Joint injury
Aggravation of an existing condition
Serious injury
Death in rare circumstances
You voluntarily choose to participate in physical activity and accept the normal and inherent risks associated with exercise.
14. MEDICAL CLEARANCE
You are responsible for determining whether you are physically able to participate in an exercise program.
You agree to consult an appropriate healthcare professional before beginning or modifying an exercise program when medically advisable, particularly if you:
Have cardiovascular disease
Have high blood pressure
Are pregnant
Recently gave birth
Recently underwent surgery
Have an orthopedic injury
Have a metabolic condition
Have diabetes
Take medication affecting exercise tolerance
Experience chest pain
Experience unexplained dizziness
Have another condition that may affect exercise safety
T Body Fitness may request medical clearance before providing or continuing certain services.
15. NOT MEDICAL CARE
T Body Fitness provides fitness education and coaching.
T Body Fitness does not provide medical diagnosis or treatment.
Information provided through coaching, the website, Trainerize, email, social media, downloadable materials, or other communications should not be considered a substitute for professional medical care.
Never disregard medical advice because of information received from T Body Fitness.
For an emergency, contact emergency medical services.
16. NUTRITION INFORMATION
Nutrition education provided by T Body Fitness is intended for general fitness, wellness, and educational purposes unless services are being provided by an appropriately licensed professional acting within their professional scope.
T Body Fitness does not diagnose or treat:
Eating disorders
Food allergies
Nutrient deficiencies
Diabetes
Gastrointestinal diseases
Hormonal disorders
Other medical conditions
Clients with medical nutrition needs should consult a physician, registered dietitian, or other appropriately licensed healthcare professional.
17. CLIENT RESPONSIBILITIES
You agree to:
Provide truthful health information
Inform T Body Fitness of relevant injuries or limitations
Exercise within your capabilities
Stop exercising if you experience concerning symptoms
Follow appropriate equipment instructions
Maintain a reasonably safe training environment
Use appropriate footwear and equipment
Seek medical care when necessary
Communicate concerns promptly
Maintain accurate contact and billing information
You remain responsible for decisions regarding your body, health, exercise intensity, and participation.
18. ONLINE TRAINING RESPONSIBILITY
T Body Fitness cannot physically inspect your surroundings during independently completed or virtual workouts.
Before exercising, you are responsible for ensuring that:
You have adequate space
Flooring is reasonably safe
Equipment is functioning properly
Weights are secured appropriately
Children, pets, furniture, and other hazards are out of your workout area
Exercises are appropriate for your ability
If an exercise causes sharp pain, unusual dizziness, chest pain, significant shortness of breath, or another concerning symptom, stop exercising and seek appropriate medical attention.
19. RESULTS DISCLAIMER
Individual results vary.
Results may be influenced by factors including:
Consistency
Nutrition
Sleep
Stress
Genetics
Age
Hormones
Medication
Medical conditions
Exercise intensity
Training history
Lifestyle
Program adherence
T Body Fitness does not guarantee a specific:
Weight loss
Body-fat percentage
Muscle gain
Clothing size
Appearance
Strength level
Medical outcome
Timeframe
Testimonials or transformations represent individual experiences and are not guarantees of future results.
20. CLIENT PROGRESS INFORMATION
You may voluntarily provide information including:
Body weight
Measurements
Progress photographs
Workout performance
Habit tracking
Nutrition information
Fitness assessments
This information may be used to provide your coaching services.
Your progress photographs or identifiable information will not be publicly used for marketing without permission, except as otherwise expressly authorized by you.
21. INTELLECTUAL PROPERTY
T Body Fitness programs and materials are for the purchasing client's personal use only.
This includes:
Workout programs
Exercise programming
Videos
PDFs
Guides
Meal-planning materials
Graphics
Templates
Checklists
Educational materials
Challenges
App content
You may not reproduce, distribute, resell, publish, upload, share, sublicense, or commercially exploit T Body Fitness materials without written permission.
Your purchase grants you a limited, personal, non-transferable right to use the materials provided to you.
22. ACCOUNT SHARING
Client accounts and coaching services are intended for the individual who purchased them.
You may not share:
Login credentials
Programs
Paid videos
Coaching access
Digital downloads
Training plans
with another individual unless specifically authorized.
23. THIRD-PARTY PLATFORMS
T Body Fitness may use third-party providers such as fitness apps, payment processors, email providers, scheduling systems, website platforms, video services, or other technology companies.
These platforms may experience:
Outages
Delays
Technical errors
Notification failures
Payment-processing issues
Account synchronization issues
T Body Fitness is not responsible for interruptions outside its reasonable control but will make reasonable efforts to address service issues affecting clients.
Use of third-party services may also be subject to those providers' separate terms and privacy policies.
24. APP AND TECHNOLOGY ACCESS
Access to the coaching app may depend upon having an active qualifying subscription.
Upon cancellation or termination, access to:
Workouts
Messaging
Videos
Progress tracking
Program materials
Other app features
may be removed.
Clients should retain copies of personal information they wish to keep where the platform allows.
25. PROHIBITED CONDUCT
T Body Fitness may suspend or terminate services for conduct including:
Harassment
Threats
Abusive communications
Fraud
Intentional misuse of payment systems
Unauthorized sharing of programs
Illegal activity
Repeated violations of these Terms
Conduct that reasonably threatens the safety of the trainer or another client
When appropriate, T Body Fitness may provide notice before termination.
26. ASSUMPTION OF RISK
By participating in T Body Fitness activities, you knowingly and voluntarily assume the inherent risks associated with exercise and physical training.
You acknowledge that no exercise program can eliminate all risk of injury.
You agree to exercise reasonable judgment and communicate physical limitations to your coach.
27. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, T Body Fitness will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from use of its services.
Nothing in these Terms is intended to waive rights that cannot legally be waived or to excuse liability that cannot legally be excluded under applicable law.
28. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold T Body Fitness harmless from claims resulting from your:
Intentional misconduct
Misuse of programs or services
Unauthorized sharing of materials
Material violation of this Agreement
This provision does not require you to indemnify T Body Fitness for conduct for which indemnification is prohibited by law.
29. MINORS
Clients under 18 must have authorization from a parent or legal guardian before participating in paid services unless otherwise permitted by law.
A parent or guardian purchasing services for a minor accepts responsibility for the minor's participation and payment obligations.
30. PRIVACY
T Body Fitness collects information necessary to operate its business and provide coaching services.
More information about how information is collected, used, stored, and shared should be provided in the T Body Fitness Privacy Policy.
The Privacy Policy is incorporated into these Terms by reference where applicable.
31. ELECTRONIC COMMUNICATIONS
By creating an account or providing your email address or phone number, you consent to receive transactional communications related to your services, including:
Receipts
Account notifications
Appointment reminders
Billing notices
Program information
Coaching communications
Marketing communications will be handled in accordance with applicable law and available opt-out requirements.
32. ELECTRONIC AGREEMENT
Electronic acceptance of this Agreement has the same intended effect as signing a paper agreement.
By clicking a button such as:
“I Agree,” “Accept,” “Purchase,” “Subscribe,” “Confirm Purchase,” or similar language
you acknowledge that you are entering into an agreement with T Body Fitness.
Transaction records and electronic acceptance records may be retained as evidence of the agreement.
33. CHANGES TO THESE TERMS
T Body Fitness may update these Terms from time to time.
Material changes affecting existing subscriptions will be communicated when reasonably necessary or legally required.
The version in effect at the time of a transaction will generally govern that transaction unless applicable law requires otherwise.
34. GOVERNING LAW
These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.
To the extent permitted by law, legal proceedings related to these Terms will be handled in an appropriate court having jurisdiction in or serving Medina County, Ohio, unless applicable consumer law requires otherwise.
35. SEVERABILITY
If any portion of this Agreement is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
36. NO WAIVER
Failure by T Body Fitness to enforce a provision of this Agreement on one occasion does not waive the right to enforce that provision later.
37. ENTIRE AGREEMENT
These Terms, together with:
The applicable product description
Checkout terms
Cancellation policy
Privacy Policy
Any separate written coaching agreement
constitute the agreement between the client and T Body Fitness regarding the applicable services.
If a separately signed agreement contains terms that conflict with these general Terms, the more specific agreement will control for the service it addresses.
38. CONTACT
Questions regarding these Terms, cancellations, subscriptions, or billing may be sent to:
T Body Fitness Email: Tanya@TBodyFitness.com Website: TBodyFitness.com
CLIENT ACKNOWLEDGMENT
By purchasing or enrolling in T Body Fitness services, I acknowledge that:
I have read and understand the T Body Fitness Terms of Service and Client Agreement. I understand the payment, automatic renewal, cancellation, refund, health, fitness, and assumption-of-risk provisions contained within this Agreement, and I voluntarily agree to them.